Reviews
Mid day on December 23rd Comfort Connection made time to diagnose my broken gas furnace. By noon on Christmas eve Stefan & Sergey had a new unit installed and heating my home. These guys were excellent to work with. All of them were knowledgeable, professional and honest. As we head into a week of below freezing weather I am very happy with my purchase.
My HVAC died the Sunday before the hottest day on record. I called 16 people from google, 4 from Craigslist, no one answered, much less helped. Steven and his team not only answered, they came out the next day to check it out and try to repair, but it was DoA (25 years old, not surprised), and 2 days later they showed up and replaced it. The installers were great, courteous, helpful, and fast. Steven called after to follow up and give me instructions, and my house has been 68 degrees ever since. Will absolutely be giving them all of my HVAC business.
The job was to replace my very old and failing Air Conditioner and Furnace with a new system.
The process started when I called Steven Conner of Comfort Connection for an estimate, and we talked about the basics of what I needed done. We also talked about some of the options that were available and what I might want. Steven made himself very available over the phone as I had questions, once even over the weekend. Once I had a rough idea of what I was interested in, he came out for a written estimate. Since we had talked on the phone beforehand, this process went pretty quickly and he soon had the written estimate to me via email. Later, I decided to make a change to the original estimate, so he worked with me via phone and had the modified estimate out to me shortly. I will also mention that Steven worked with me on the system price and modifications that I wanted, and the price came out very reasonable.
I have to say that I was lucky, as his crew was doing an installation in the area very shortly after I sent back the approved estimate and Steven called me to see if it was a good time to do my installation also. Things went in pretty quickly, although his crew ran into some issues with the base of the old furnace, since the garage concrete had apparently been poured after the original furnace was installed. However, his crew worked around this issue, installed the furnace, the line set, and readied the A/C unit for installation. Since furnace installation took longer than expected due to the garage concrete issue, they needed to come back the next day to complete the A/C installation. The crew tested the furnace before they left and the furnace worked well and looked good (very professional), in case I needed it overnight. The next morning, the crew came back to vacuum the lines and finish the A/C installation. That went pretty quickly. Everything was up and running by midday.
After completion, everything is working very well, and the modifications that I wanted are also installed and working. I like to sleep in a lower temperature, and the new system brings the house down to that temperature with no problem! Everything looks very professional and much better than the old system. I will also mention that the work areas were left very clean, even better than when they started.
It was a pleasure to work with Steven and his crew and I would highly recommend them.
This company really saved us when another company left us hanging. Gave us a huge price break compared to the other company and did the AC install weeks faster than anyone else would around town. My husband researched a ton of companies before landing on this one, and they didn't disappoint. The install guys, Austin and Cody, did beautiful thorough work and they were so respectful, charming, and sweet to our dog...which is always a huge plus. We will go with them in the future with our HVAC needs.
We had some minor AC issues and they fixed it pronto. Fast, prompt, and nice people to work with.
Calling Comfort Connection is the best thing to do, the first thing you should do, before you start running your furnace in the fall. Seriously. The annual maintenance deal puts my mind at ease when it's furnace season. Thanks guys, great to have you looking out for us.
I called them at 8am and they came by 10:45am. They fixed my furnace in 20 minutes of work. This is about as good as it gets with furnace repair.
I moved in to a new home where the HVAC ducts were badly designed by the original builder. The existing AC/Furnace was 20+ years old, in working order but due for replacement. There was hardly any air blowing out of the vents in the first floor, thanks to the bad layout of the ducts. While I wanted to replace the HVAC system, I was quite sure that the investment would not make any difference unless the ducts were re-routed or re-installed. I called up several HVAC companies in the area. Most of them wouldn't work on ducts, they were happy making a profit selling a new ac/furnace - duct work, for them, was low margin and too much work. I, then, found Steve from Comfort Connection. He was the only one that said he wouldn't touch my HVAC system until he is able to fix the issue with the ducts. Without making any promises on when or whether he would bid for the work, he made a visit to my home along with his son and spent almost 90 minutes mapping out all the ducts in the crawlspace and figuring out what needed to be done. At that point, I could have decided to abandon the project and Steve wouldn't have made a single penny for the time they spent diagnosing the problem.
Two days later, Steve gave me a plan of what he intends to do and the cost. I don't think i would have found anybody that would do this for a cheaper cost. Steve uses bryant equipment and makes every effort to sell a system that provides the best bang for the buck. Don't expect him to sell a $5000 system when a $3000 system would do the job. I signed the contract the same day and returned it back to him. A few days later he called to inform the day/time his team will be at the work site.
At about 9 am, two people landed with the new equipment and they were joined by 2 more people and Steve himself. At one point there were 5 people working on the project. New ducts were laid for the first floor rooms as well as new vents. The old ducts were sealed off and a new furnace/AC was installed. All in one day. It was about 8 hours of work with 4 to 5 people and when the team left, they left no indication of them having been there - everything was so tidy! They could rob a bank without leaving a trace, just kidding!
Here is the thing - Steve's company is a small family business. His son-in-law and son work as part of his team and have great workmanship. So is the rest of his team. They respect you and your home. Steve takes all the calls himself - he doesn't seem to have someone to schedule things for him. So he is a bit hard to reach over the phone and things seem a little disorganized when it comes to scheduling. But that's an insignificant penalty to pay.
This is a guy that doesn't sell a furnace or an AC, he sells a solution. This makes a huge difference, at least it did to me! More importantly, he and his team seem to love their job and want to do the best they can. Steve gives a quote and sticks to it, no matter what it took to finish the job to his satisfaction.
My neighbors have the same problem with the effectiveness of their HVAC system as I thanks to the ducts, and have been impressed with the work Steve and his team did at our house. I'm guessing he'll get calls from my neighbors next spring.
By the way It's been 5 months since the system was installed. Everything works great!
These guys came out last during the freeze last year on short notice and we got a great price and excellent service from start to finish! Thank you again, Steve and your crew