Reviews
Calling Comfort Connection is the best thing to do, the first thing you should do, before you start running your furnace in the fall. Seriously. The annual maintenance deal puts my mind at ease when it's furnace season. Thanks guys, great to have you looking out for us.
I called them at 8am and they came by 10:45am. They fixed my furnace in 20 minutes of work. This is about as good as it gets with furnace repair.
I moved in to a new home where the HVAC ducts were badly designed by the original builder. The existing AC/Furnace was 20+ years old, in working order but due for replacement. There was hardly any air blowing out of the vents in the first floor, thanks to the bad layout of the ducts. While I wanted to replace the HVAC system, I was quite sure that the investment would not make any difference unless the ducts were re-routed or re-installed. I called up several HVAC companies in the area. Most of them wouldn't work on ducts, they were happy making a profit selling a new ac/furnace - duct work, for them, was low margin and too much work. I, then, found Steve from Comfort Connection. He was the only one that said he wouldn't touch my HVAC system until he is able to fix the issue with the ducts. Without making any promises on when or whether he would bid for the work, he made a visit to my home along with his son and spent almost 90 minutes mapping out all the ducts in the crawlspace and figuring out what needed to be done. At that point, I could have decided to abandon the project and Steve wouldn't have made a single penny for the time they spent diagnosing the problem.
Two days later, Steve gave me a plan of what he intends to do and the cost. I don't think i would have found anybody that would do this for a cheaper cost. Steve uses bryant equipment and makes every effort to sell a system that provides the best bang for the buck. Don't expect him to sell a $5000 system when a $3000 system would do the job. I signed the contract the same day and returned it back to him. A few days later he called to inform the day/time his team will be at the work site.
At about 9 am, two people landed with the new equipment and they were joined by 2 more people and Steve himself. At one point there were 5 people working on the project. New ducts were laid for the first floor rooms as well as new vents. The old ducts were sealed off and a new furnace/AC was installed. All in one day. It was about 8 hours of work with 4 to 5 people and when the team left, they left no indication of them having been there - everything was so tidy! They could rob a bank without leaving a trace, just kidding!
Here is the thing - Steve's company is a small family business. His son-in-law and son work as part of his team and have great workmanship. So is the rest of his team. They respect you and your home. Steve takes all the calls himself - he doesn't seem to have someone to schedule things for him. So he is a bit hard to reach over the phone and things seem a little disorganized when it comes to scheduling. But that's an insignificant penalty to pay.
This is a guy that doesn't sell a furnace or an AC, he sells a solution. This makes a huge difference, at least it did to me! More importantly, he and his team seem to love their job and want to do the best they can. Steve gives a quote and sticks to it, no matter what it took to finish the job to his satisfaction.
My neighbors have the same problem with the effectiveness of their HVAC system as I thanks to the ducts, and have been impressed with the work Steve and his team did at our house. I'm guessing he'll get calls from my neighbors next spring.
By the way It's been 5 months since the system was installed. Everything works great!
These guys came out last during the freeze last year on short notice and we got a great price and excellent service from start to finish! Thank you again, Steve and your crew
Could not recommend Steven and his team enough for the phenomenal service they provided. Steven was knowledgeable and thorough when he walked through his recommendations and took the time and attention to detail in his proposal. He was very personable and professional and it really showed he cared about his customers and the work they can provide at an honest price.
Austin and Cody did a fantastic job installing my furnace, expanding the duct work and putting in a replacement coil. Austin went the extra mile making sure all the ducting attached to my room to get decent air flow (first time in 5 years in this house). Cody also did his due diligence to make sure to remove recently installed replacement parts before the old furnace got hauled off. They both did a fantastic job getting the work done quickly (less than 24 hours after our initial call) since my furnace had a crack in the heat exchange and I needed heat ASAP.
Professional, honest, responsive, knowledgeable and a team that takes pride in their work. I am incredibly happy with my replacement furnace and highly recommend these guys to anyone. Thank you!
When it came time to upgrade from an oil furnace to a high-efficiency gas furnace, we contacted three businesses for bids. One of those businesses was Comfort Connection. The owner, Steven Conner, came out to our house not once but twice in advance of giving us an estimate. Ours was a complicated job (relocating the furnace, adding duct work, installing a separate unit upstairs to heat and cool a largely-uninsulated area) and he wanted to make sure he had a complete understanding of the job. His attention to detail was impressive; it really felt to me like he was treating this job as if he were working on his own home. Even with all the time he invested AND recommending a higher-capacity unit for the upstairs, Steven's bid was a good deal less than the other two bids we received. We went with Comfort Connection. The excellent service and attention to detail continued once Steven and his team began work on our house. Everyone was polite and professional, and Steven was very hands-on throughout the process. They also did a great job of cleaning up after themselves. We are very happy we went with Comfort Connection.
Unbelievably great, responsive value. I shopped many... Costco, Home Depot and smaller local shops... No-one was as professional and responsive.
They provided a great value -in days, not weeks, and I'm delighted with the finished job.
Thank you!!!
This company is the real deal, folks! When you wake up to a freezing house and broken furnace, what you don't want to hear is that it will be a week and $160 for someone to even step in your house to take a look. And yet, that's what we heard from several of the larger HVAC servicers out there. I looked for a closer, smaller company and found Steven through all the great reviews which are totally accurate. Not only did he fit me in the same day for a diagnosis, not only did he not charge me for that visit, not only did he save me apx. $900 through various credits and warranty negotiations on broken parts that he undertook on my behalf without me asking or having to lift a finger, but he also had a brand new furnace installed within 24 hours of my call at a price that was easily $1500 less than the competition. Let this team take care of you with honesty, integrity and great service!
Best HVAC contractor.
My air conditioner broke on a 105 degree day. Steven sent Corey out the same day to repair it. Corey was prompt,efficient and knowledgeable and fixed the three part repair in no time. He even answered some questions I had about my furnace. All was done quickly and at a fair price. I would use this company again.