Reviews
Hvac choices are complicated. Steven did a terrific job of cutting through the options and recommending the best solution. Speedy, professional instalation
Newer furnace quit working. Company that installed had changed hands and the new owners were difficult to work with and wanted to charge high prices for a warranty covered issue.
The team at Comfort Connection kept us updated on progress of a circuit board coming in and were quick to come install to get us up and running.
Best service and HVAC team we've worked with. Professional, helpful, listened and solved our dilemma. Will forever be thankful for finding them.
Highly recommend the team!
Lisa G
About 10 days ago a different company came to service me old oil furnace. They told me they would no longer be about to service my oil furnace after this time since as a company they were no longer offering the service. They then proceeded to tell me I needed new furnace and repairing it was not worth it. 24 hours later or stopped working and they provided a $25,000 replacement quote. I decided to get additional quotes and Steven from Confort Connections sold me with his amazing price (more than half the price) and personality. He moved things around to start on my project going since I no longer had heat! His crew was amazing and got things done quickly and efficiently! They also were able to let me use my Google Nest bey calling Google to program it with the new system. This may not seem like a big deal, but it was a little thing showing they cared. That other company said they weren't willing to do that!
Comfort Connections went above and beyond to ensure I was taken care of! And best of all, I have central air now!
The service could not have been better. Steve was very informative and delivered everything he promised. We signed the proposal on a Thursday and Austin and Sergy arrived 4 days later first thing Monday morning. They had replaced our old furnace and installed a new A/C system by Monday evening. The ducting and electrical work looked great and the price was 30% under the other estimates we got, plus we actually got a larger 3 ton A/C unit where the other estimates were for 2.5 ton. Not only that, every other company said it would be at least 6-8 weeks before they could install. Highly recommended!
Mid day on December 23rd Comfort Connection made time to diagnose my broken gas furnace. By noon on Christmas eve Stefan & Sergey had a new unit installed and heating my home. These guys were excellent to work with. All of them were knowledgeable, professional and honest. As we head into a week of below freezing weather I am very happy with my purchase.
My HVAC died the Sunday before the hottest day on record. I called 16 people from google, 4 from Craigslist, no one answered, much less helped. Steven and his team not only answered, they came out the next day to check it out and try to repair, but it was DoA (25 years old, not surprised), and 2 days later they showed up and replaced it. The installers were great, courteous, helpful, and fast. Steven called after to follow up and give me instructions, and my house has been 68 degrees ever since. Will absolutely be giving them all of my HVAC business.
The job was to replace my very old and failing Air Conditioner and Furnace with a new system.
The process started when I called Steven Conner of Comfort Connection for an estimate, and we talked about the basics of what I needed done. We also talked about some of the options that were available and what I might want. Steven made himself very available over the phone as I had questions, once even over the weekend. Once I had a rough idea of what I was interested in, he came out for a written estimate. Since we had talked on the phone beforehand, this process went pretty quickly and he soon had the written estimate to me via email. Later, I decided to make a change to the original estimate, so he worked with me via phone and had the modified estimate out to me shortly. I will also mention that Steven worked with me on the system price and modifications that I wanted, and the price came out very reasonable.
I have to say that I was lucky, as his crew was doing an installation in the area very shortly after I sent back the approved estimate and Steven called me to see if it was a good time to do my installation also. Things went in pretty quickly, although his crew ran into some issues with the base of the old furnace, since the garage concrete had apparently been poured after the original furnace was installed. However, his crew worked around this issue, installed the furnace, the line set, and readied the A/C unit for installation. Since furnace installation took longer than expected due to the garage concrete issue, they needed to come back the next day to complete the A/C installation. The crew tested the furnace before they left and the furnace worked well and looked good (very professional), in case I needed it overnight. The next morning, the crew came back to vacuum the lines and finish the A/C installation. That went pretty quickly. Everything was up and running by midday.
After completion, everything is working very well, and the modifications that I wanted are also installed and working. I like to sleep in a lower temperature, and the new system brings the house down to that temperature with no problem! Everything looks very professional and much better than the old system. I will also mention that the work areas were left very clean, even better than when they started.
It was a pleasure to work with Steven and his crew and I would highly recommend them.
This company really saved us when another company left us hanging. Gave us a huge price break compared to the other company and did the AC install weeks faster than anyone else would around town. My husband researched a ton of companies before landing on this one, and they didn't disappoint. The install guys, Austin and Cody, did beautiful thorough work and they were so respectful, charming, and sweet to our dog...which is always a huge plus. We will go with them in the future with our HVAC needs.
We had some minor AC issues and they fixed it pronto. Fast, prompt, and nice people to work with.