Reviews
Could not recommend Steven and his team enough for the phenomenal service they provided. Steven was knowledgeable and thorough when he walked through his recommendations and took the time and attention to detail in his proposal. He was very personable and professional and it really showed he cared about his customers and the work they can provide at an honest price.
Austin and Cody did a fantastic job installing my furnace, expanding the duct work and putting in a replacement coil. Austin went the extra mile making sure all the ducting attached to my room to get decent air flow (first time in 5 years in this house). Cody also did his due diligence to make sure to remove recently installed replacement parts before the old furnace got hauled off. They both did a fantastic job getting the work done quickly (less than 24 hours after our initial call) since my furnace had a crack in the heat exchange and I needed heat ASAP.
Professional, honest, responsive, knowledgeable and a team that takes pride in their work. I am incredibly happy with my replacement furnace and highly recommend these guys to anyone. Thank you!
When it came time to upgrade from an oil furnace to a high-efficiency gas furnace, we contacted three businesses for bids. One of those businesses was Comfort Connection. The owner, Steven Conner, came out to our house not once but twice in advance of giving us an estimate. Ours was a complicated job (relocating the furnace, adding duct work, installing a separate unit upstairs to heat and cool a largely-uninsulated area) and he wanted to make sure he had a complete understanding of the job. His attention to detail was impressive; it really felt to me like he was treating this job as if he were working on his own home. Even with all the time he invested AND recommending a higher-capacity unit for the upstairs, Steven's bid was a good deal less than the other two bids we received. We went with Comfort Connection. The excellent service and attention to detail continued once Steven and his team began work on our house. Everyone was polite and professional, and Steven was very hands-on throughout the process. They also did a great job of cleaning up after themselves. We are very happy we went with Comfort Connection.
Unbelievably great, responsive value. I shopped many... Costco, Home Depot and smaller local shops... No-one was as professional and responsive.
They provided a great value -in days, not weeks, and I'm delighted with the finished job.
Thank you!!!
This company is the real deal, folks! When you wake up to a freezing house and broken furnace, what you don't want to hear is that it will be a week and $160 for someone to even step in your house to take a look. And yet, that's what we heard from several of the larger HVAC servicers out there. I looked for a closer, smaller company and found Steven through all the great reviews which are totally accurate. Not only did he fit me in the same day for a diagnosis, not only did he not charge me for that visit, not only did he save me apx. $900 through various credits and warranty negotiations on broken parts that he undertook on my behalf without me asking or having to lift a finger, but he also had a brand new furnace installed within 24 hours of my call at a price that was easily $1500 less than the competition. Let this team take care of you with honesty, integrity and great service!
Best HVAC contractor.
My air conditioner broke on a 105 degree day. Steven sent Corey out the same day to repair it. Corey was prompt,efficient and knowledgeable and fixed the three part repair in no time. He even answered some questions I had about my furnace. All was done quickly and at a fair price. I would use this company again.
Steven is perfect for any HVAC needs. he is cost effective, reliable and true advisor to any of your HVAC needs. Since i worked with him to install AC unit at my home, i have referred to him to my friends and family and all of them were super happy with his work.
Wow excellent service and came right over even though he was in between calls. Thank you I really appreciate your help and work! You have all my future repair needs!
Excellent experience. Honest, fair, fast and efficient. Steve was great over the phone and in person. Made the appointment same day as the phone call and got my heater back up and running quickly. When my friends need a heater repair man, I'm pointing them to Steve. He is the real deal.
Stupid Murphy's Law: you need an appliance to work properly, and that's right when it fails. Our (original to our mid-1980s house) furnace chose to crap out as last week's temperature took a downward turn. Monday around noon I invested some time reading google and yelp reviews. Finally, I called Steven Conner at Comfort Connection. Steven came over later that same day, examined the old furnace, diagnosed the issue, and painstakingly explained why we'd be feeding our money to the garbage bin to attempt its repair.
My spouse and I opted for a new furnace, and Steven's team swept in the following day. Cody and Steffen worked with pleasant promptness, efficiency, and peerless workmanship. They explained things as they went, but never abused the time spent talking with me, and left the work area when finished Wednesday in a state cleaner than it was before their arrival Tuesday afternoon. The best part: the furnace and (added/badly needed) new hot water heater are perfectly installed. Each of the connecting elements are tidily assembled and arranged. It isn't often I'm pleased to have to abruptly spend thousands of bucks on household appliances, but I've already wandered downstairs many times to admire them. (Swoon?)
Great experience all around. Thanks to Steven and his team for making it all extremely brisk and surprisingly pleasant.