“Private equity” is a term we’ve all heard about but allow us to explain it. The basic idea is simple: private equity firms make their money by buying companies, transforming them, and consolidating them with little thought of the customer. Gone are the days where you have an HVAC issue, you hop on Google to find a local company and boom, someone comes to your house or business to help you resolve it. Now, you have to provide your information online, and then hundreds of private equity network vendors relentlessly contact you for weeks until you are ready to pull your hair out. Rest assured Comfort Connection will always remain a local, family-owned business with customer service as our top priority.
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